Services & Support

Ar Graff Cymru Cyf is proud to offer an unrivalled support and maintenance service. We make every effort to install the right equipment for a desired application and this is backed by the provision of a full after-care support service to offer total peace of mind for our customers.

Our manufacturer trained service technicians provide planned preventative maintenance to ensure your equipment continues to operate optimally, helping to prolong its lifetime. We also offer reactive maintenance services in case of a breakdown. This highly responsive emergency call out service endeavours to reduce as much downtime and disruption to your organisation as possible. All technicians carry an extensive stock of spare parts and toner, which enables them to achieve a very high first-time-fix rate.

  • Service Call Control - with call prevention, part-tracking, links to credit control and warranty expiry dates. Automatic Toner Drop and Return to Fit call logging with warnings on low toner usage.
  • Field Engineers Smart Device Usage - allowing engineers to view outstanding calls, receive and action calls remotely, record arrival and completion times. Machine service history can be viewed and meter readings recorded.
  • Full Service Reporting - providing feedback on our technicians’ performance and under-utilised machines.
  • Call Notification - automatic emails are sent to customers when a service call is logged, despatched or closed.
  • Call Alert & Escalation - providing close monitoring of service performance with email alerts where problems are not resolved.
  • Emails For Meter Readings - with model specific guidance for customers on obtaining the reading from their copier.

In the event of a malfunction, please call 01286 660974

When calling, please quote the name of your company, the serial number of your machine (found on the sticker on the front of your machine) and the nature of the fault.

We will try, wherever possible, to resolve issues over the telephone.

We may be able to provide a resolution within a few minutes by providing simple instructions.

Our high performance printing and copying equipment can be purchased directly from Ar Graff Cymru Cyf. We also offer rental and leasing agreements, which may offer a more convenient solution for some organisations. Leasing printing equipment is often a preferable choice for many, as it offers no capital outlay and agreements can be tailored to include maintenance and support services, as well as the regular delivery of compatible consumables.

Leasing equipment enables you to benefit from advanced features and quality in which you may not want to invest outright. We offer a highly competitive rate structure and will consider providing finance to all organisations, including start-ups. Minimum and fixed term agreements are available, helping you to budget your printing requirements accurately.

Leasing or hiring your printing and copying equipment from Ar Graff Cymru Cyf will deliver significant cost savings and performance benefits. To discuss the purchase or lease of our equipment, please call 01286 660974 to arrange an appointment.